Privacy Policy

RideMate Technologies Pty Ltd (“RideMate”, “we”, “our”, or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. By using RideMate, you consent to the practices described in this policy.

We collect the following types of information:

We use your information for the following purposes:

• To process and manage your e-bike bookings and rentals
• To communicate with you about your orders, account, and services
• To verify your identity for pickup and return processes
• To process payments and refund deposits
• To improve our platform, services, and user experience
• To send promotional communications (with your consent)
• To comply with legal obligations and resolve disputes
• To detect and prevent fraud or misuse of our services

We do not sell your personal information. We may share your information with:

• Store operators: Your name and booking details are shared with the store where you rent an e-bike, solely for the purpose of fulfilling your rental.
• Payment processors: Payment information is shared with our secure payment processing partners.
• Service providers: We may use third-party services for analytics, email delivery, and hosting, who process data on our behalf.
• Legal requirements: We may disclose information if required by law, regulation, or legal process.

We implement industry-standard security measures to protect your information, including:

• Encrypted data transmission (HTTPS/TLS)
• Secure password hashing
• Regular security audits and updates
• Access controls limiting employee access to personal data

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention, financial records) for a period of up to 7 years.

Under the Australian Privacy Act 1988, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal retention requirements).
• Opt-out: Unsubscribe from marketing communications at any time.
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy.

To exercise these rights, please contact us at contact@ridemate.com.au.

Our platform uses cookies and similar technologies to enhance your experience. These include:

• Essential cookies: Required for platform functionality (e.g., session management).
• Analytics cookies: Help us understand how users interact with our platform.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access through our platform.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically. Your continued use of the platform after changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy, please contact us at contact@ridemate.com.au.